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FAQ

When can I submit an order?

For the biggest selections of restaurants it's best to place an order 24 hours in advance. If a last minute event comes up, live chat with us and we'll see if we can help you out!

Because we are a catering service, the minimum order amount is $100. 

Is there a minimum amount of food that I need to order?

What areas do you currently service?

Currently, Moby can be found in San Francisco, South Bay and New-York. But, we're quickly choosing more areas for expansion. If you want MobyDish in your area, give us a shout out on Twitter (@MobyDish) and we'll try our best to swim over!

At MobyDish, we prefer quality over quantity. It's true that we don't have hundreds of restaurants, but that is intentional because we want to make sure that the restaurants that we do partner with have the absolute tastiest food! We encourage you to take a chance and try a new restaurant if you can't find a particular one you like because we love showing our customers new, delicious options for catering!

Why does it seem like there aren't that many restaurants on MobyDish?

I don't have time to build menus online myself!

What do I need to know before I can place an order?

All you need to tell us is the date and location of your event, how many people will be attending, and your budget. (Yup, you don't even need to know what food you want!) From there, we can recommend restaurants and meals based on your preferences. 

No worries! Our team can send over menu suggestions, and our tech also suggests menus. But since we're humans, and since we all need to communicate more in this world, please use the contact page, or this link to let us know more about your needs and you'll get a taste of the Moby love! 

Oh no! Live chat with us for some help! Unfortunately, we do require 24 hour notice to be able to process a cancellation. However, if your order is less than 24 hours away and you need to cancel, please do reach out. We can potentially cancel your order on a case-by-case basis for a small fee.

My event got canceled! What do I do now!?

Yay! If you created an account AND it is more than 24 hours before your event you may log in and modify your order by checking your order history to add more food. If you did not create an account, live chat with us and we'll be more than happy to make sure everyone at your event is stuffed!

My event went viral and now I need to add more food! Can I do that?

How do I create an account?

Place your order, and when you're asked to provide your contact info, check the "Save My Information" box. You'll be asked to choose a password, and your account will be created after you checkout your order.

I have a discount but I don't know how to use it!

Place your order just like you normally would but when you get to the end, but before you pay with your card, there will be button that says "I have a discount code" with a link that you can input your code. 

Wait, how do I get a discount code?!

Refer a friend to us, reach out before you place your first order, find us during our street campaigns (@MobyDish for more information!), or just be a loyal customer!

Wow! MobyDish made my event the best one yet! How can I thank you!?

Awesome! Glad we can help you out! Feel free to share the love on our Yelp Page!

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